RoseCraft Blades warranties each knife to be free of original factory defect and workmanship for the life the original owner. RoseCraft Blades will, at our discretion, replace the defective knife with the same model or another model of equal or similar value.
Repairs
RoseCraft Blades does not repair damaged or defective knives or generally provide replacement parts.
Standard/Proper Use
RoseCraft Blades makes knives for specific purposes, and our knife blades should never be used as a pry bar, a chisel, a screwdriver, or for any other unintended purpose. RoseCraft Blades does not warrant its knives against normal wear and tear, misuse, abuse, neglect, improper care, rust, standard degradation of natural materials over time*, or modification of any kind. Disassembly of your RoseCraft Blades knife may void this warranty.
Making a Claim
If you believe your knife qualifies for replacement through our Limited Lifetime Warranty, please send an email to rcb@rosecraftblades.com or use the Contact Form at the bottom of this page. Please write the word “RETURN” in the subject line of your email, and provide as much information (e.g., knife model, type of issue, etc.) as possible in the body of that email. A member of our customer service team will contact you with further instructions.
RoseCraft reserves the right to change or modify this warranty at any time with or without notice.
*Bone and wood are natural materials and can crack, fade, and/or shrink over time. RoseCraft Warrants that your knife will arrive without material defect and allows for thirty (30) days after the initial purchase for discovery of material defects. After that time, RoseCraft will determine if a knife with natural materials is defective and at its sole discretion will determine if the knife qualifies for replacement under this warranty on a case-by-case basis.
We answer all email promptly. If you do not have a response within 48 hours, please check your spam/junk folders for our response.
RoseCraft Blades offers a 30-Day Satisfaction Guarantee. If you are dissatisfied with your purchase, you may return an item up to thirty (30) days from the original date of purchase with no questions asked. Returned items must be returned in “brand new” condition (e.g., unused, unsharpened, and with all packaging and paperwork).
If you are not satisfied with your purchase, please send an email to rcb@rosecraftblades.com or use the Contact Form at the bottom of this page. Please write the words “SATISFACTION GUARANTEE” in the subject line of your email, and provide as much information (e.g., knife model, order number, reason for return, etc.) as possible in the body of that email. A member of our customer service team will contact you with further instructions.
We answer all email promptly. If you do not have a response within 48 hours, please check your spam/junk folders for our response.
The RoseCraft Blades tag line is “Be sharp. Stay Sharp.” In that vein, RoseCraft knives are designed for the specific purpose of cutting. While some of our knives offer specific non-knife tools such as a pry or cap lifter, our knife blades should never be used as a pry bar, a chisel, a screwdriver, or for any other unintended purpose. Misuse of your knife may void our Lifetime Warranty.
By purchasing an RoseCraft Blades knife/product the buyer assumes all responsibility in knowing and following all federal, state, local, and international laws concerning the ownership, possession, usage, shipment, or transport of any RoseCraft Blades product. The buyer agrees to indemnify and hold harmless RoseCraft Blades for all claims resulting directly or indirectly from purchase, transport, ownership, or any use of RoseCraft Blades products in violation of state, local, federal, or international laws or regulations. RoseCraft Blades is not liable for any misuse of any RoseCraft Blades products purchased either directly from RoseCraft Blades or from a dealer/distributor.
Please send all returns with the original packaging and information about your purchase. You can ship your return to:
RoseCraft Blades
RETURN
512 Lord Ave
Maryville, TN 37801
