FAQ - Frequently Asked Questions
FAQ is here to help!
Here are some of our most RoseCraft Blades most frequently asked questions.
RoseCraft Blades warranties each knife to be free of defect and workmanship for the life of the knife. RoseCraft Blades will, at our discretion, replace the defective knife with the same model or another model of equal value. RoseCraft Blades does not repair damaged or defective knives or provide replacement parts. RoseCraft Blades makes knives for specific purposes, and our knife blades should never be used as a pry bar, a chisel, a screwdriver, or for any other unintended purpose. RoseCraft Blades does not warrant its knives against normal wear and tear, misuse, abuse, neglect, improper care, or modification of any kind. Disassembly of your RoseCraft Blades knife may void this warranty.
If you believe your knife qualifies for replacement through our Lifetime Warranty, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the word “RETURN” in the subject line of your email, and provide as much information (e.g., knife model, type of issue, etc.) as possible in the body of that email. A member of our customer service team will contact you with further instructions.
RoseCraft Blades offers a 30-Day Satisfaction Guarantee. If you are dissatisfied with your purchase, you may return an item up to thirty (30) days from the original date of purchase with no questions asked. Returned items must be returned in “brand new” condition (e.g., unused, unsharpened, and with all packaging and paperwork).
If you are not satisfied with your purchase, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the words “SATISFACTION GUARANTEE” in the subject line of your email, and provide as much information (e.g., knife model, order number, reason for return, etc.) as possible in the body of that email. A member of our customer service team will contact you with further instructions.
At present, RoseCraft Blades does not ship outside of the United States. RoseCraft Blades offers real time shipping options and rates to your location via USPS. Rates may vary based on where you are located. We do not build extra handling fees into our shipping rates. Our shipping rates reflect the rate we would pay to ship your order to your specific location.
Please allow up to two (2) business days to process and pack your order. Please refer to the USPS shipping estimates chart for estimated delivery times. Some orders may take longer to arrive based on your shipping address. We appreciate your patience.
If your order is damaged or does not arrive, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the word “LOST” in the subject line of your email and provide as much information (e.g., name, contact info, order number, etc.) as possible in the body of that email. A member of our customer service team will contact you to help resolve the issue.
No. RoseCraft Blades, LLC is an American company based in Maryville, Tennessee. It is not owned by or a spin-off of any other knife company or brand. RoseCraft Blades has four in-house, American designers creating original designs for the brand. Until our US manufacturing facility is up and running, our knives are manufactured by multiple factories overseas.
We accept all major credit cards including American Express, Visa, MasterCard, and Discover.
You may contact us by sending an email to [email protected] or use the Contact Form at the bottom of this page. A member of the RoseCraft Blades customer service team will contact you as soon as possible.
We are always happy to welcome new qualified RoseCraft Blades Dealers into the family. To learn more about our Dealer Program and how to become an authorized RoseCraft Blades Dealer, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the word “DEALER” in the subject line of our email and provide the name of your business and a phone number in the body of that email. A member of our staff will reach out to you as soon as possible.
RPM9 stands for Rare Powdered Material 9. Powdered metallurgy became popular in the knife world with S30V steel and is still associated with higher-end steels. RPM9 steel is high performance due to the powdered metal process that creates a fine grain structure that holds an edge well, sharpens beautifully, and prevents corrosion. It performs somewhere between D2 and 14C28N steels, and it holds up to the rigors of regular use and will excel in adverse conditions.
RoseCraft Blades is an American-owned knife brand with American designers. We find the finest materials and best manufacturers around the world to produce our knives. We are currently seeking manufacturing resources in Italy and Spain, and RoseCraft Blades plans to build a manufacturing facility in the USA in the future.
The RoseCraft Blades tag line is “Be sharp. Stay Sharp.” In that vein, RoseCraft knives are designed for the specific purpose of cutting. While some of our knives offer specific non-knife tools such as a pry or cap lifter, our knife blades should never be used as a pry bar, a chisel, a screwdriver, or for any other unintended purpose. Misuse of your knife may void our Lifetime Warranty.
By purchasing a RoseCraft Blades knife/product the buyer assumes all responsibility in knowing and following all federal, state, local, and international laws concerning the ownership, possession, usage, shipment, or transport of any RoseCraft Blades product. The buyer agrees to indemnify and hold harmless RoseCraft Blades for all claims resulting directly or indirectly from purchase, transport, ownership, or any use of RoseCraft Blades products in violation of state, local, federal, or international laws or regulations. RoseCraft Blades is not liable for any misuse of any RoseCraft Blades products purchased either directly from RoseCraft Blades or from a dealer/distributor.
You may have noticed the Prop 65 warning on our boxes. Prop 65 is a California law enacted in 1986 that requires California residents to be notified of products that could expose them to chemicals known by the state of California to “cause cancer, birth defects or other reproductive harm.” In recent years, the law was expanded to apply to all retailers that sell in California, as well as those who sell products under a private label.
The Prop 65 list contains hundreds of chemicals including things like brass, nickel and chromium that have always been a part of steel and knives. As a responsible brand and to comply, we include the warning as required by California law because our products are sold in California. However, carrying or using a knife is no more hazardous than before the California law was enacted.
Unless it appears in our online store, all RoseCraft Swag is created and fulfilled by TeeSpring (an on-demand supplier). Your order from our TeeSpring store will be processed and shipped by TeeSpring, not by RoseCraft Blades. All customer service issues related to RoseCraft Swag is handled through TeeSpring, not RoseCraft Blades. Click here to visit the RoseCraft TeeSpring Store.