FAQ - Frequently Asked Questions
FAQ is here to help!
Here are some of our most RoseCraft Blades most frequently asked questions.
RoseCraft Blades offers real time shipping options and rates to your location via USPS. Rates may vary based on where you are located. The shipping rates we provide try to reflect the rate we would pay to ship your order to your specific location.
PROCESSING
Please allow up to two (2) business days to process and pack your order. Please refer to the USPS shipping estimates chart for estimated delivery times. Some orders may take longer to arrive based on your shipping address. We appreciate your patience.
Please note that “Priority Mail” only refers to the service provided by the USPS. It does not mean that your order will be processed more quickly than other orders. It simply references the speed at which the USPS delivers the package after it is received.
FREE SHIPPING
RoseCraft Blades offers Free Domestic Shipping on most orders of $95 or more. Free shipping will become an option at checkout, once your cart subtotal reaches or surpasses $95. Offer is not valid on international orders and may not be valid with some coupon codes. The free shipping method is standard USPS Ground Advantage Shipping, not Priority Mail.
INTERNATIONAL SHIPPING
We do currently ship to the UK via USPS international service. Some items are not allowed to be shipped to the UK and will not be available for purchase. Please Note: Due to an increased number of Canadian Customs returns, we will no longer ship to Canada. We apologize for the inconvenience.
SHIPPING ISSUES
If your order is damaged or does not arrive, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the word “LOST” in the subject line of your email and provide as much information (e.g., name, contact info, order number, etc.) as possible in the body of that email. A member of our customer service team will contact you to help resolve the issue.
Every completed order should receive a confirmation/tracking email. It will be sent to the email address you used for the order.
If you don’t see that email in your inbox, it is likely that your email software automatically pushed it to a spam/junk folder. Check those folders carefully, and then set up a rule of emails from us. You’ll never have to do it again.
RoseCraft Blades warranties each knife to be free of defect and workmanship for the life of the knife. RoseCraft Blades will, at our discretion, replace the defective knife with the same model or another model of equal value. RoseCraft Blades does not repair damaged or defective knives or provide replacement parts. RoseCraft Blades makes knives for specific purposes, and our knife blades should never be used as a pry bar, a chisel, a screwdriver, or for any other unintended purpose. RoseCraft Blades does not warrant its knives against normal wear and tear, misuse, abuse, neglect, improper care, or modification of any kind. Disassembly of your RoseCraft Blades knife may void this warranty.
If you believe your knife qualifies for replacement through our Lifetime Warranty, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the word “RETURN” in the subject line of your email, and provide as much information (e.g., knife model, type of issue, etc.) as possible in the body of that email. A member of our customer service team will contact you with further instructions.
RoseCraft Blades offers a 30-Day Satisfaction Guarantee. If you are dissatisfied with your purchase, you may return an item up to thirty (30) days from the original date of purchase with no questions asked. Returned items must be returned in “brand new” condition (e.g., unused, unsharpened, and with all packaging and paperwork).
If you are not satisfied with your purchase, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the words “SATISFACTION GUARANTEE” in the subject line of your email, and provide as much information (e.g., knife model, order number, reason for return, etc.) as possible in the body of that email. A member of our customer service team will contact you with further instructions.
No. RoseCraft Blades, LLC is an American company based in Maryville, Tennessee. It is not owned by or a spin-off of any other knife company or brand. RoseCraft Blades has four in-house, American designers creating original designs for the brand. Until our US manufacturing facility is up and running, our knives are manufactured by multiple factories overseas.
We accept all major credit cards including American Express, Visa, MasterCard, and Discover.
You may contact us by sending an email to [email protected] or use the Contact Form at the bottom of this page. A member of the RoseCraft Blades customer service team will contact you as soon as possible.
We are always happy to welcome new qualified RoseCraft Blades Dealers into the family. To learn more about our Dealer Program and how to become an authorized RoseCraft Blades Dealer, please send an email to [email protected] or use the Contact Form at the bottom of this page. Please write the word “DEALER” in the subject line of our email and provide the name of your business and a phone number in the body of that email. A member of our staff will reach out to you as soon as possible.
RPM9 is a proprietary steel produced by our OEM. It performs somewhere between D2 and 14C28N steels, and it holds up to the rigors of regular use and will excel in adverse conditions.
RoseCraft Blades sources the best materials and manufacturers from around the world to produce its knives and plans to build a manufacturing facility in the USA in the future. Country of origin may always be found in the Additional Information tab on any product page.
The RoseCraft Blades tag line is “Be sharp. Stay Sharp.” In that vein, RoseCraft knives are designed for the specific purpose of cutting. While some of our knives offer specific non-knife tools such as a pry or cap lifter, our knife blades should never be used as a pry bar, a chisel, a screwdriver, or for any other unintended purpose. Misuse of your knife may void our Lifetime Warranty.
By purchasing a RoseCraft Blades knife/product the buyer assumes all responsibility in knowing and following all federal, state, local, and international laws concerning the ownership, possession, usage, shipment, or transport of any RoseCraft Blades product. The buyer agrees to indemnify and hold harmless RoseCraft Blades for all claims resulting directly or indirectly from purchase, transport, ownership, or any use of RoseCraft Blades products in violation of state, local, federal, or international laws or regulations. RoseCraft Blades is not liable for any misuse of any RoseCraft Blades products purchased either directly from RoseCraft Blades or from a dealer/distributor.
We’ve added a warning label in compliance with California Proposition 65, a law enacted in 1986. This regulation ensures that California consumers are informed about potential risks associated with certain chemicals in products.
Have the materials or construction of RoseCraft knives changed?
Not at all! The construction of our knives remains consistent, and no new chemicals have been introduced in the manufacturing process. We’re still delivering the same high-quality products you know and love.
What specific chemicals are covered by Proposition 65 that prompted the warning label?
Proposition 65 includes substances like lead in brass and chromium in stainless steel, both of which are naturally present in our knives. The warning label is a precautionary measure to keep you informed about these elements.
Is Proposition 65 only applicable in California?
Yes, it is a California regulation. However, to ensure transparency and compliance, we have chosen to apply the warning label to all our products, regardless of their destination.
How does this impact customers outside of California?
While Proposition 65 is specific to California, our decision to include the warning label on all products ensures consistency and saves the hassle of predicting where our knives will be sold.
Feel free to reach out if you have more questions or need further clarification. We appreciate your understanding and continued support!
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